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HOW CAN I USE CLEARPAY?

SHOP

Find some Lenique Louis jewellery that you love, add it to your bag and then proceed to checkout.

CHOOSE HOW TO PAY

Select Clearpay as your payment method at the checkout.

All you need is a UK bank account, to be over 18 years old and to have a UK residential address.
You will be prompted to fill out a short form at checkout to get an instant approval decision and set up a Clearpay account.

PAY

Pay in 4 instalments. Your first instalment will be taken at checkout. Your remaining 3 instalments will be taken automatically every 2 weeks after. You will receive a notification when payments are due, one your order is on the way.

CLEARPAY T&C

If you fail to make payments, late fees will apply.

If you have any trouble placing an order with Clearpay, it could be due to one of the following reasons:

Clearpay may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
You may have outstanding payments on previous Clearpay statements. Once these are paid off, try Clearpay again.
If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Clearpay again.

CLEARPAY

WHAT IS CLEARPAY?

Clearpay is a service that allows you to make purchases now and pay for them in four payments. These payments are made every 2 weeks without any interest.

HOW DO I USE CLEARPAY?

Simply shop online & in-store and checkout as normal. At the checkout choose Clearpay as your payment method. First-time customers will need to register with Clearpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!

Please note that all items in your shopping bag must be eligible for Clearpay. A minimum purchase amount of £40 and a maximum of £1600 applies and you must meet additional eligibility requirements to qualify.

HOW DOES THE PAYMENT SCHEDULE WORK?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Clearpay account.

You can log in to your Clearpay account to view your payment schedule and make a payment before the due date if you choose to do so.

FREQUENTLY ASKED QUESTIONS BY CUSTOMERS

WHAT IF I CAN'T PAY A CLEARPAY INSTALMENT?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.

Where can I find common questions about payments? Check out the Clearpay Payments FAQ

WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY ONLINE?

Clearpay orders are delivered as per our standard delivery time frame after you complete your order.

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION?

Yes, transaction value limits apply. A maximum value of £1600.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING CLEARPAY?

Clearpay is not available on purchases of gift cards and bespoke orders. If you are purchasing gift cards along with Clearpay eligible products, you will need to place two separate orders.

Items with a delivery time greater than 14 days are also excluded. Clearpay purchase terms and conditions require goods to be delivered within a 14-day window.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING CLEARPAY?

If you have changed your mind within the 14 day window, you can send items back at your own cost. Earrings and handmade to order pieces are not refundable or exchangeable.

Clearpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Clearpay.

If you believe there is fault or concern with your Clearpay purchase payment, please contact Clearpay customer support at info@clearpay.co.uk

WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?

For a comprehensive list of FAQs please visit https://help.clearpay.co.uk/hc/en-gb/categories/360001635351-HELP-CENTRE

If you would like to know more about Clearpay, visit the Clearpay website www.clearpay.co.uk

Clearpay's Privacy Policy, which can be found at www.clearpay.co.uk/en-GB/privacy-policy

If you have any questions about your Clearpay account, please contact Clearpay directly via a web form found here https://help.clearpay.co.uk/hc/en-gb/requests/new

Clearpay full terms of service https://www.clearpay.co.uk/en-GB/terms-of-service