Frequently Asked Questions


A lot of emails we receive are similar, so hopefully the answers below will help to save you some time.


There are four steps to take. First, make sure the email address we have for you is current, if it isn't we can't get in touch with you. Second, check your junk/spam email folder. Third, add Lenique Louis email address to your address book, thereby ensuring our emails aren't diverted to your junk/spam. Our emails always originate from @leniquelouis.com. Finally, if none of the previous actions recover the missing communications from us, contact customerservice@leniquelouis.com



What happens if I want to leave feedback or complaint?


We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly.



What happens if an item I want is Out Of Stock?


Out of stock items will be delivered within 1-3 weeks. Delivery time will be slightly longer for orders outside of the UK.



What happens if my packaged is lost or late?


If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We cannot refund  or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.


International Delivery?


When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-4 weeks.



Items not received but tracked as being delivered?


This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Royal Mail (www.royalmail.com) by filling in a signature request form.


Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.


Lenique Louis (Cannot Be Held Responsible For Goods Lost or Delayed In Transit).



How can I Unsubscribe?


This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages. Please send us an email by visiting the Contact Us page.



What happens if I want to update or correct information?


This site gives users the following options for changing and modifying information previously provided. You can email us by visiting the Contact Us page.




What do I do if I can't find the confirmation email?


First check your junk mail, spam folders and current email settings to make sure the problem is with us and not with your email, then simply click the link on the Login page to resend the email. If that still does not work, please contact us immediately and we’ll help.



What currencies can Lenique Louis handle?


You can pay using US Dollar (USD), UK Pound Sterling (GBP), Euro (EUR) or Australian Dollars (AUD). Just to make shopping really easy, you can choose your preferred currency from the list in the top right corner of the page and all prices will be displayed in that currency.




What do I do if I've forgotten my username and/or password/email...?


We still may be able to help recover your account if you can prove ownership of it. If you have lost all information you will need to register with a brand new account.



What do I do if I've forgotten my password?


All you need to is reset your password from the Login page. You will receive a temporary login number and then you can change your password to something more memorable from the account info section of the site.